Emergency Services Disclaimer – Mehrmaa Healthcare Pvt. Ltd. Health Plan
- (a) The Mehrmaa Healthcare Pvt. Ltd. Health Plan is strictly limited to preventive, promotive, and comprehensive health services, including but not limited to: routine check-ups, consultations with registered Practitioners, health monitoring, wellness advice, and health education.
- (b) The Health Plan does not cover any emergency, critical care, urgent, or life-threatening medical services, including but not limited to: accident care, trauma, cardiac events, stroke, hospitalization, ICU services, or ambulance services.
- (c) Users acknowledge and agree that in the event of an emergency or life-threatening condition, they must immediately contact the nearest emergency medical services or hospital. Mehrmaa Healthcare Pvt. Ltd. shall not be responsible for any medical outcomes, complications, or delays arising from reliance on the Health Plan for emergency care.
- (d) The Health Plan is designed solely for preventive, promotive, and routine healthcare management, and any medical consultation or advice provided under this Plan is not a substitute for emergency medical attention.
- (e) Users are solely responsible for seeking immediate medical care in emergency situations, and by using the Plan, they acknowledge that emergency coverage is not included in the Health Plan services.
Mehrmaa Healthcare Pvt. Ltd. – Privacy Policy and Terms of Service
Last updated: September 2025
Mehrmaa Healthcare Pvt. Ltd. (“Company,” “Mehrmaa,” “we,” “our,” or “us”), operating through our official website www.callyourdoctor.in, provides digital health services including but not limited to report checking, comprehensive health profiling, risk assessment, symptom analysis, dietary and lifestyle assessment, antenatal care (ANC), postnatal care (PNC), weight management programs, mother-and-child health guidance, and teleconsultation with licensed healthcare providers (collectively, the “Services”).
We are committed to maintaining the highest ethical and professional standards in safeguarding your personal data. This document contains two key sections:
- Privacy Policy – how we collect, use, store, and safeguard your personal and health information.
- Terms of Service – the rules, responsibilities, and legal obligations governing your use of our platform and Services.
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to both this Privacy Policy and the Terms of Service.
SECTION I – PRIVACY POLICY
1. Introduction
At Mehrmaa Healthcare Pvt. Ltd, trust is the foundation of our relationship with patients and users. We recognize that the nature of our Services requires the collection of sensitive health information, and we are committed to ensuring that such information is collected, used, stored, and disclosed in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Information We Collect
We may collect the following categories of information from you:
- Personal Identification Data: Full name, contact number, email address, residential address, gender, and age.
- Health and Medical Data: Past medical history, diagnostic reports, prescriptions, symptoms, clinical photographs (if shared), dietary details, obstetric and neonatal records (for ANC/PNC care), and other health-related inputs provided for analysis.
- Payment and Transaction Data: Billing address, payment method, and transaction records when using paid Services.
- Technical Data: IP address, browser type, device identifiers, log data, cookies, and user interaction patterns to improve functionality and security.
- Communications Data: Emails, chat messages, or call recordings exchanged with us for consultation or support.
3. Purpose of Data Processing
We process personal and health data strictly for lawful and limited purposes, including:
- Delivering healthcare consultations, risk assessments, and personalized recommendations.
- Preparing and maintaining your Health Profile on the Basis of Reports (HPOTB).
- Providing dietary assessments and health progress tracking.
- Supporting maternal and child health programs (ANC/PNC care).
- Conducting teleconsultations with qualified doctors.
- Improving platform performance and enhancing user experience.
- Generating anonymized research insights and statistical analysis.
- Meeting legal, regulatory, and compliance obligations.
4. Data Retention
- Health and personal records will be retained for as long as required for providing Services and as mandated by law.
- If you request deletion, records will be securely erased subject to statutory requirements.
- Aggregated and anonymized data may be retained indefinitely for research and analytics.
5. Data Sharing and Disclosure
We will never sell or rent your information. Data is shared only in the following circumstances:
- With Healthcare Professionals – Your data is shared with licensed doctors, nutritionists, or allied professionals directly involved in your care.
- With Service Providers – Third-party IT vendors, cloud hosting services, or payment gateways strictly under confidentiality agreements.
- With Authorities – Government agencies, regulators, or courts when disclosure is legally mandated.
- For Research – Only anonymized and aggregated datasets are used for medical research or statistical analysis.
6. Data Security Measures
We adopt reasonable security practices including:
- End-to-end encryption of sensitive transmissions.
- Secure servers and firewalls.
- Multi-factor authentication for authorized personnel.
- Regular vulnerability assessments and security audits.
- Restricted access based on “need-to-know” principles.
7. Your Rights
You are entitled to the following rights under applicable law:
- Access: Request a copy of your data.
- Correction: Rectify errors in your records.
- Deletion: Request erasure of data, subject to statutory limits.
- Withdrawal of Consent: Opt-out of data processing at any stage.
- Portability: Receive your data in a structured digital format, where feasible.
- Grievance Redressal: Submit complaints to our Data Protection Officer.
8. Limitations and Disclaimers
- Our Services are not a substitute for emergency care. In case of medical emergencies, users must seek immediate attention at the nearest hospital.
- While we employ robust security practices, no digital system is entirely immune from risks. We disclaim liability for breaches beyond reasonable technological control.
9. Updates to Privacy Policy
We may periodically revise this Privacy Policy. Updates will be posted on our website, and continued use of our Services implies acceptance of changes.
10. Contact Information
For privacy-related concerns, reach us at:
- Email: info@callyourdoctor.in
- Website: www.callyourdoctor.in
SECTION II – TERMS OF SERVICE
1. Acceptance of Terms
By registering, accessing, or using Mehrmaa Healthcare Pvt. Ltd. Services, you agree to comply with these Terms of Service. If you do not agree, you must discontinue use immediately.
2. Eligibility
- Users must be at least 18 years old.
- For maternal and child health services, guardians may register and provide consent on behalf of minors.
3. Nature of Services
- Services are preventive, advisory, and supportive in nature, focused on report checking, profiling, dietary advice, risk assessment, ANC/PNC guidance, weight management, and teleconsultation.
- No emergency services are provided.
- Teleconsultations are conducted by licensed practitioners but should not replace in-person examinations when clinically indicated.
4. User Responsibilities
You agree to:
- Provide accurate, complete, and updated information.
- Use the Services only for lawful purposes.
- Maintain confidentiality of login credentials.
- Abstain from misuse, unauthorized access, or distribution of platform content.
5. Payment and Billing
- Paid Services must be settled through approved payment gateways.
- Fees are non-refundable except in cases of technical failure.
- Invoices and receipts will be provided electronically.
6. Intellectual Property Rights
- All website content, software, graphics, and branding belong to Mehrmaa Healthcare Pvt. Ltd.
- Users may not copy, reproduce, or commercialize content without prior written consent.
7. Limitation of Liability
- Mehrmaa Healthcare Pvt. Ltd. is not liable for diagnostic errors arising from incomplete or inaccurate data shared by the user.
- We disclaim liability for outcomes of treatments conducted outside our platform.
- Users accept that online consultations carry inherent limitations compared to physical examination.
8. Indemnity
You agree to indemnify and hold harmless Mehrmaa Healthcare Pvt. Ltd, its doctors, employees, and affiliates against any claims, damages, or legal actions arising from misuse of the Services.
9. Termination
- We reserve the right to suspend or terminate accounts for violation of terms, fraud, or misuse.
- Users may terminate their accounts by written request.
10. Governing Law and Jurisdiction
- This Agreement is governed by the laws of India.
- Disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
11. Force Majeure
We are not liable for delays or failure in service delivery caused by events beyond reasonable control, including natural disasters, cyberattacks, pandemics, or government restrictions.
12. Severability
If any provision of this Agreement is deemed invalid, the remainder shall remain enforceable.
SECTION III – GENERAL PROVISIONS
- Entire Agreement: This document constitutes the complete agreement between the user and Mehrmaa Healthcare Pvt. Ltd.
- Waiver: Failure to enforce a provision shall not constitute waiver of rights.
- Assignment: User rights under this Agreement are non-transferable.
SECTION IV – ADDITIONAL TERMS OF USE FOR PRACTITIONERS
The terms in this Clause 4 apply exclusively to Practitioners (including doctors, nutritionists, wellness coaches, and any licensed healthcare professionals) who register, create a profile, or provide Services through Mehrmaa Healthcare Pvt. Ltd. (“Platform”).
4.1 Listing Policy
4.1.1 Mehrmaa Healthcare Pvt. Ltd, directly and indirectly, collects information regarding Practitioners’ profiles, qualifications, contact details, registration numbers, licenses, and practice information. Mehrmaa Healthcare Pvt. Ltd. reserves the right to display or take down any Practitioner’s profile, with or without prior notice, for reasons including but not limited to non-compliance, inaccuracy, or violation of applicable law.
4.1.2 Practitioners are responsible for the accuracy of information displayed on their profiles. If any information is incorrect, the Practitioner must notify Mehrmaa Healthcare Pvt. Ltd. immediately for correction.
4.1.3 Mehrmaa Healthcare Pvt. Ltd. is not liable for the ranking, visibility, or search engine results related to Practitioner profiles on external websites.
4.1.4 Mehrmaa Healthcare Pvt. Ltd. may moderate Practitioner-generated suggestions, feedback, or content and may remove any abusive, misleading, or promotional material. However, the Platform is not liable for the presence of inactive, fraudulent, or inaccurate profiles uploaded by third parties.
4.1.5 Practitioners explicitly agree that content shared on their profiles may be published, repurposed, or made available through third-party platforms strictly in accordance with applicable law.
4.1.6 If the Platform provides any telephony or call-back functionality for appointment purposes, such calls may be recorded for quality and support purposes. Practitioners hereby consent to such recordings, which will be handled per the Privacy Policy. Such services are for appointment scheduling only, not for clinical consultations.
4.1.7 Practitioners warrant that they shall use the Services in full compliance with applicable laws, medical council regulations, and ethical standards. Any contravention is solely the responsibility of the Practitioner.
4.2 Profile Ownership and Editing Rights
4.2.1 While Practitioners may update or edit their profiles, the final decision to approve, publish, or reject such updates lies with Mehrmaa Healthcare Pvt. Ltd.
4.2.2 All Practitioner profiles, photographs, and associated content hosted on the Platform are deemed intellectual property of Mehrmaa HealthcarePvt. Ltd. Practitioners grant a perpetual, royalty-free license for such use.
4.2.3 Practitioners represent and warrant that all content uploaded (including images, credentials, or documents) is lawful, does not infringe third-party rights, and is supported by valid licenses/registrations.
4.3 Patient Stories and Feedback
4.3.1 Patient feedback, reviews, and testimonials (“Critical Content”) are created by Users of the Platform. Mehrmaa Healthcare Pvt. Ltd’s role in such content is restricted to that of an “intermediary” under the Information Technology Act, 2000.
4.3.2 Mehrmaa Healthcare Pvt. Ltd. may collect, display, and process such feedback for all Practitioners.
4.3.3 Practitioners acknowledge that they may be exposed to negative or offensive content and agree that the Platform shall not be liable for business or reputational impacts caused by such content.
4.3.4 Fraudulent, manipulated, or false feedback enabled by Practitioners will result in immediate suspension and potential blacklisting.
4.4 Relevance Algorithm
Mehrmaa Healthcare Pvt. Ltd. employs proprietary algorithms for ranking, search visibility, and relevance of Practitioner profiles. Such algorithms may be modified periodically and cannot be altered for individual Practitioners. The Platform shall not be liable for any impact on Practitioner business due to such algorithmic changes.
4.5 Independent Services
Practitioners acknowledge that each service (listing, teleconsultation, report checking, etc.) confers only limited rights specific to that service and does not extend to any other functionality or privilege.
4.6 Sponsored Listings and Advertisements
Mehrmaa Healthcare Pvt. Ltd. reserves the right to display sponsored ads and promotional listings. Practitioners understand that these are marked as “Sponsored” and the Platform does not guarantee accuracy of claims therein.
4.7 Appointment and Call Facility
4.7.1 Any telephony or booking feature provided is intended strictly for appointment scheduling and administrative coordination. It shall not be used for consultations or emergency care.
4.7.2 Practitioners acknowledge that the Platform shall not be liable for patient feedback, comments, or reviews published in relation to their services.
4.8 Practitioner Undertakings
4.8.1 The Practitioner affirms that they are duly qualified, licensed, and registered under applicable law to provide medical or healthcare services.
4.8.2 The Practitioner shall maintain updated licenses and comply with all applicable regulations, including the National Medical Commission Act, 2019 and relevant State Council rules.
4.8.3 Practitioners shall not provide unlawful, unlicensed, or unethical consultations. Mehrmaa Healthcare Pvt. Ltd. bears no liability for regulatory breaches committed by Practitioners.
4.9 Marketing and Promotion
Practitioners agree that Mehrmaa Healthcare Pvt. Ltd. may use their name, profile, qualifications, logo, or limited content for promotional and marketing purposes, subject to reasonable prior notice.
4.10 Limitation of Liability (Practitioner-specific)
Mehrmaa Healthcare and its affiliates shall not be liable for:
- The accuracy or completeness of information provided by Practitioners.
- Outcomes of consultations or treatment provided by Practitioners.
- Loss of patients, revenue, or goodwill arising from negative reviews, ranking algorithms, or suspension of accounts.
4.11 Termination (Practitioners)
Mehrmaa Healthcare may suspend or terminate a Practitioner’s account if:
- There is breach of these Terms.
- Fraudulent, false, or misleading information is found on the Practitioner’s profile.
- The Practitioner is reported by patients, regulators, or authorities for misconduct.
Upon termination, the Practitioner will lose access to all account-related data.
Conclusion
Mehrmaa Healthcare Pvt. Ltd. is committed to delivering trustworthy, compassionate, and legally compliant digital healthcare. By using our Services, you agree to uphold mutual trust, provide accurate information, and respect our policies, while we ensure your data privacy, service quality, and transparency.
Refund & Cancellation Policy – Mehrmaa Healthcare Pvt. Ltd. Refund policies
This applies to all services including:
Online, telephonic, or video consultations
Report Checking
Health Assessments
Subscription-based services (weekly, monthly, annual)
At Mehrmaa Healthcare Pvt. Ltd. , your trust is paramount, and we endeavor to provide clear and fair refund policies:
- No refunds once a consultation (online, telephonic, or video) is completed.If a technical failure occurs on our side, you may reschedule at your convenience.
- Report Checking / Health Assessments Fees are non-refundable once the service has begun.
- Appointments can be rescheduled at no extra cost.
- Rescheduling must be requested at least 2 hours before the scheduled consultation.
- In case of a technical failure from our side, the appointment will be rescheduled at your convenience.
- If a healthcare professional cancels due to unforeseen reasons, you will be offered a free reschedule.